Statistical Analysis of Artificial Intelligence on the Hotel Industry and Customer Satisfaction
*Ashwini A. Kulkarni1 Aishwarya K.Bhosale2
Assistant professor of Computer Science, Willingdon college, Sangli(Autonomous)
Abstract –
Artificial Intelligence, or AI for short, is all about creating machines or software that can do things we usually think require human smarts. Think about it: tasks like learning from experience, understanding what we say or write, recognizing patterns in data or images, solving problems, and making decisions. It’s pretty fascinating how AI can mimic our brain functions, right? This means these systems can adapt, respond, and even get better over time as they gather more information and interact with us.
You’ll find AI popping up in all sorts of areas—healthcare, education, agriculture, finance, transportation, manufacturing, retail, and even hospitality and security. It’s amazing how its growing role in these sectors is shaking things up, making processes smoother, boosting efficiency, and really enhancing how we experience services and products. It’s a game changer, for sure! You know, Artificial Intelligence, or AI for short, is really shaking things up in the hotel industry. It’s making operations smoother, personalizing guest experiences, and boosting overall satisfaction. Hotels are evolving fast, working hard to meet what customers expect by bringing in a bunch of AI tech. Think about it: AI chatbots and virtual assistants are there for support whenever you need it, smart rooms with voice controls make your stay more comfortable, and there are AI-powered check-in systems using facial recognition. Plus, we can’t forget about smart housekeeping and maintenance management.
So, what’s this study all about? Well, it aims to dive into the different ways AI is making waves in hotels. First off, we’re looking at how hotels are currently using AI technologies—like chatbots, smart rooms, and facial recognition tools. Next, the goal is to see how AI is affecting hotel operations and service efficiency. We’ll evaluate how things like check-in/check-out, room service, housekeeping, and customer support have improved thanks to these technologies.
And there’s more! We want to dig into how AI impacts customer satisfaction and the overall guest experience, especially when it comes to personalization and convenience. How do guests feel about these AI services? That’s a big part of this research too—understanding how people interact with the tech. We’ll also touch on the challenges hotels face when adopting AI, like tech hurdles, financial constraints, and human resource issues. Finally, we’ll wrap it up with some real-world suggestions on how to effectively use AI to boost customer satisfaction and service quality in hotels.
Keywords – Artificial Intelligence (AI), Smart Hotel Technology, AI Chatbots, Statistics, t-test, Chi-Square, Cronbach Alpha, Awareness.
DOI link – https://doi.org/10.69758/GIMRJ/2509I9VXIIIP0059
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